Privacy policy

This privacy policy governs the manner in which your data and information is collected, used, maintained and disclosed when you are using this site.

Dr Ricardo Jose provides medical care at a number of clinics, however the principal base is at the Royal Brompton Hospital (private unit), Sydney street, Chelsea, SW3 6NP.

Dr Ricardo Jose is the data controller for your information that is collected, stored and handled when you provide details via this website (www.londonchestspecialist.co.uk).

If you have any queries about this privacy notice or your wish to contact us about personal information we hold, please email Dr Ricardo Jose:

info@londonchestspecialist.co.uk or secretary.drjose@virtualmedsecdirect.co.uk

Consent

By using this website (www.londonchestspecialist.co.uk), you hereby consent to this Privacy Policy and agree to its terms.

Any information that you provide to us or information you provide on behalf of someone else through online forms or by email will be deemed that this has been provided with your consent for us to process such information in order to respond adequately or book your appointment. This includes consent for information provided by the hubspot forms (https://legal.hubspot.com/privacy-policy) and online booking powered by Carebit (https://www.carebit.co/privacy-policy/).

The information you submit will be shared with Dr Ricardo Jose and affiliated staff (e.g. Virtual Medical Secretary Direct, The London Clinic and Royal Brompton Hospital & Harefield Specialist Care) to provide you with appropriate service and care.

What personal information do we collect, why and how?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To make an enquiry
To book you consultation
To manage your condition
To communicate with your general practioner, referrer, or insurer
If you are a referrer, to make the referral via our website

Information that you may provide includes:

Your contact details (such as your name, home and email addresses, telephone/mobile numbers, including place of work and work contact details);
Your age, gender, ethnicity
Details and contact numbers of your next of kin;
Details of your General Practitioner and other health care professionals involved in your care
Details in relation to your medical history and use of current and prior medication;
The reason for your visit to the Practice;
Medical notes and details of diagnosis and consultations with Dr Ricardo Jose and other health professionals that you have seen (e.g. referrer), either in the Practice, or at other healthcare institutions (including other clinics and hospitals, both private and NHS), involved in your direct healthcare;
Details pertinent for insurance reports

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalise, and expand our website
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners (Virtual Medical Secretary Direct, The London Clinic, Royal Brompton Hospital & Harefield Specialist care), including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Maintain your clinical records
Communicate with your general practitioner, referrer, or insurance company
Find and prevent fraud

If you contact us directly via the booking office or secretary, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Your data protection rights

You need to be fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Log files

At www.londonchestspecialist.co.uk we follow a standard procedure of using log files. These files log visitors when they visit websites – all hosting companies do this as part of their analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, internet service provider (ISO), date and time stamp, referring / exit pages, and the number of clicks. There are not linked to any personally identifiable information. The purpose of the information is for analysing trends, administering sites, tracking users’ movement on the website, and gathering demographic information.

Children's information

We encourage parents and guardians to observe, participate in, and / or monitor and guide their online activity of children.

www.londonchestspecialist.co.uk does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Acceptance of the terms

By using this site you signify your acceptance of this privacy policy, cookie policy and terms and conditions. If you do not agree with this privacy policy, cookie policy and terms and conditions please do not use this site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.